Responsible Gaming

Gambling should remain entertainment

Gambling outcomes are based on chance, and there is no guaranteed way to win. Previous results do not predict future results, and a losing session does not make a win more likely. Avoid chasing losses by increasing your stakes or continuing to gamble for longer than planned. The longer you play, the more you may spend, so decide in advance how much time and money you are comfortable using.

Before using Slotsgem Casino, consider whether gambling fits your personal and financial circumstances. Never use money needed for rent, mortgage or loan repayments, household bills, food, education, medical costs or other essential expenses. Do not borrow money, use credit to gamble or sell possessions to continue playing. Gambling should not affect your ability to meet everyday responsibilities.

• Only gamble with disposable income that you can afford to lose.
• Set a budget before you begin and stop when you reach it.
• Set a time limit and take regular breaks away from the screen.
• Do not gamble when you are upset, tired, stressed or under the influence of alcohol or other substances.
• Keep gambling separate from essential household spending.
• Remember that games are not a reliable way to earn income.

You must meet the applicable legal age and other requirements before using an online gambling service in Australia. Do not allow anyone who is underage to access your account, device or payment methods. Keep your login details private and take reasonable steps to prevent other people from using your account.

Plan your limits before you play

A practical gambling plan can help you remain in control. Think about the amount you can comfortably set aside for entertainment over a day, week or month. Your limit should be based on your real financial position, not on an expected win. Once your planned amount or time has been used, finish the session and do not try to recover the money by playing further.

Money limits

If account controls or deposit limits are available, consider using them before you start gambling. Select an amount that reflects what you can afford, and treat the limit as a firm boundary rather than a target to reach. Review your spending regularly, including deposits, bets and withdrawals. A record of your gambling activity may help you understand how much time and money you are actually using.

Time limits

Set an alarm or another reminder before beginning a session. Avoid playing continuously for long periods, and step away to eat, sleep, exercise or spend time with family and friends. If you find it difficult to stop at the time you planned, take that as a warning sign and consider a longer break or a temporary account restriction.

Personal boundaries

• Do not change a limit during a session because you want to continue playing.
• Do not increase stakes to chase a previous loss or try to reach a particular win.
• Do not hide deposits, losses or gambling activity from people you trust.
• Do not gamble to celebrate, escape problems or improve your mood.
• Stop immediately if gambling is affecting your sleep, work, study or relationships.

Any available account control may have conditions, waiting periods or other restrictions. Read the information provided when using a limit, timeout or restriction, and contact customer support if you need help understanding how an option works. A limit is one part of a responsible gambling plan and should not replace professional advice where gambling is causing harm.

Recognise when gambling may be causing harm

Gambling harm can develop gradually, and it may affect finances, mental health, physical health and relationships. You do not need to wait for a serious crisis before asking for help. Speaking with someone early can make it easier to regain control. Consider your recent behaviour honestly and pay attention to changes that concern you or people close to you.

• Spending more time or money gambling than you intended.
• Trying to win back losses by gambling more often or using larger amounts.
• Feeling restless, irritable or anxious when you cannot gamble.
• Thinking about gambling throughout the day or planning your life around it.
• Borrowing money, using credit or missing bills because of gambling.
• Hiding gambling, deposits, losses or account activity from others.
• Arguing with family, friends or colleagues about your gambling.
• Neglecting work, study, health, sleep or other responsibilities.
• Gambling to escape sadness, stress, loneliness, anger or other difficult feelings.
• Feeling guilt, shame or regret after gambling but continuing to play.

If any of these signs apply, stop gambling and take a clear break. Consider asking a trusted person to help you review your finances, limit access to money or stay accountable. You can also seek confidential assistance from a qualified gambling counsellor or an Australian support service. Support is available for people experiencing gambling harm and for family members, partners and friends who are affected by someone else’s gambling.

If gambling is contributing to thoughts of self-harm, immediate danger or a mental health crisis, contact emergency services or a crisis support service in your area. Your safety comes first. Gambling support organisations can also help you identify suitable next steps, create a plan and connect with other services when required.

Breaks, restrictions and account support

Taking a break can be useful when you want to pause gambling, review your habits or reduce the chance of impulsive play. Depending on the options available, you may be able to request a temporary timeout, impose an account restriction or close your account. Choose the option that matches your needs and provide accurate information if you are asked to confirm the request.

If you believe you may not be able to control your gambling, consider asking for a longer-term self-exclusion or account closure rather than relying only on personal limits. Self-exclusion is intended to prevent access for an agreed period or under the applicable process. During a restriction, do not try to open another account, use another person’s account or ask someone else to gamble for you.

1. Decide whether you need a short break, a longer restriction or permanent account closure.
2. Contact the available support channel and clearly explain the action you want to take.
3. Complete any required verification or confirmation steps.
4. Remove saved payment details and gambling applications where practical.
5. Use device, browser or financial controls to reduce access during your break.
6. Tell a trusted person about your decision so they can support you.
7. Seek professional help if gambling has affected your finances, wellbeing or relationships.

Account controls are designed to support your decision, but they cannot address every cause of gambling harm. You remain responsible for protecting your account, devices and payment methods. If you have concerns about an account action, do not continue gambling while waiting for assistance. Ask the available customer support team for guidance and keep a record of your request.

Marketing messages and promotional communications may encourage gambling activity. If you are taking a break or are concerned about your gambling, consider opting out of promotional communications where that option is available. You can also use device settings, email filters and other tools to reduce exposure to gambling content.

Getting help and staying informed

There is no shame in asking for help. Gambling support services in Australia can provide confidential information, counselling and practical assistance. You may contact a national gambling support service, a service operating in your state or territory, a general health professional or a mental health service. Many services can also advise family members and friends who are worried about someone’s gambling.

A counsellor can help you understand your gambling patterns, work through financial or relationship concerns and develop a plan that suits your circumstances. You do not have to have lost a large amount of money or meet a particular definition of gambling harm to speak with someone. If you are unsure where to begin, ask a health professional or a recognised Australian gambling support service about suitable options.

Information for family and friends

Gambling harm can affect people around the player. If someone close to you is gambling in a way that concerns you, choose a calm time to talk and describe the specific behaviour you have noticed. Avoid threats, blame or arguments about individual wins and losses. Encourage the person to contact professional support, while also seeking advice for yourself. Protect shared finances where lawful and practical, and do not cover up losses or provide money that enables further gambling.

Our commitment

Slotsgem Casino aims to provide clear responsible gambling information and support players who want to manage or stop their gambling. We may take steps required by applicable laws, rules and internal processes when concerns are identified. These steps may include requesting information, applying account restrictions or directing a player towards support. They are intended to promote safer participation and do not guarantee that gambling will be risk-free.

Please remember that gambling should always be optional, affordable and within your control. If it is no longer enjoyable, or if you are gambling more than planned, stop and seek assistance. Responsible gambling is an ongoing choice: understand the risks, set boundaries, respect those boundaries and ask for help early when you need it.